If your order has not yet shipped, we are happy to accommodate any changes. If your order has already entered the shipping process, it cannot be changed or cancelled.
Please check your order upon receipt. Damages and shortages must be reported to us immediately so that any problems can be corrected. For damaged items, you must save all packing material and items for inspection. We will contact the delivering carrier immediately on your behalf. If you have any questions or need assistance, please contact us at: firstname.lastname@example.org.
Any item that breaks due to factory defective components such as snaps, buckles, rings etc.. will be replaced if it is deemed that the part was defective and not due to misuse.
Your business is appreciated. If you are not completely satisfied with an item, simply return it in its original, unused and re-sellable condition within 14 days of receipt along with the Shipping Confirmation/Receipt. All tags must be attached. We only accept returns that are 100% complete in original packaging and in re-saleable condition. Any returns that do not meet these requirements may be refused.
Your item will be refunded, replaced, or exchanged for you. This does not include shipping and handling charges. Items that have been previously replaced because they were defective, damaged or incorrect are not returnable.
All sale items are final and non-refundable.
Items received as gifts can be returned for store credit.
Shipping costs are not refundable. Return shipping expenses are to be paid by the customer.
Please send all returns to:
Dream Dog Designs
Attn: Returns Department
2170 Clearview Dr.
Hollister, CA 95023
Prices are subject to change without notice. Dream Dog Designs also disclaims responsibility for the use or misuse of products and the methods of use described in this catalog. Comments and statements regarding products in this catalog are intended to be correct and accurate, but the customer should be guided solely by their own judgment and opinion. Veterinary advice which should be sought in animal health matters. If you have any questions or need assistance, please contact Dream Dog Designs Customer Service at: email@example.com